Shipping policy
Shipping Policy for Cielo International Foods
At Cielo International Foods, we are committed to ensuring that your orders are processed and shipped promptly. Please review our shipping policy below for more information on how we handle shipping and delivery.
Shipping Timeframe
-
Order Processing:
- All orders are processed within 24 hours on business days (Monday through Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
-
Shipping Times:
- Once processed, orders are shipped from our California warehouse.
- Please allow additional time for delivery during weekends and holidays.
Shipping Methods and Rates
-
Standard Shipping:
- We offer standard shipping for all orders. Delivery times may vary based on your location.
- Shipping rates are calculated at checkout based on the weight and destination of your order.
-
Expedited Shipping:
- Expedited shipping options are available at an additional cost. Delivery times and rates for expedited shipping will be displayed at checkout.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
Shipping Restrictions
- Currently, we only ship to addresses within the United States.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Delivery Issues
-
Damaged or Lost Packages:
- If your package is damaged or lost during transit, please contact us immediately at info@cielofreshfoods.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
-
Incorrect Addresses:
- Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Cielo Fresh Foods
Email: info@cielofreshfoods.com