Refund policy

Return and Refund Policy for Cielo Fresh Foods

Thank you for purchasing Cielo Fresh Foods products. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below:

Return Policy

  1. Eligibility for Returns:

    • Only products that are unopened, unused, and in their original packaging are eligible for return.
    • Returns must be initiated within 14 days of the purchase date. Any requests made after this period will not be accepted.

  2. Non-Returnable Items:

    • Due to the perishable nature of food products, we cannot accept returns of any items that have been opened or used.
    • Products that are not in their original condition or packaging are also non-returnable.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.

  3. Return Process:

    • To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and reason for return.
    • Once your return request is approved, you will receive instructions on how to send your item back to us.

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are only applicable to items that are returned in their original, unopened, and unused condition within the 14-day return period.

  2. Refund Process:

    • Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

  3. Partial Refunds:

    • Partial refunds may be granted in certain situations, such as for items with obvious signs of use, opened items, or any item not in its original condition.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at [customer service email/phone number] with your order number and a description of the issue.
  • We will provide a replacement or refund for damaged or defective items at no additional cost to you.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at info@cielofreshfoods.com